Refund Policy

A full refund is only applicable when your application has been rejected by the US CBP Department of Homeland security. However, when the application is not processed and you wish to cancel it, there will be an administrative cancellation charge. Once you have submitted the application with us it is assumed and agreed that we may immediately start the document authorization processing. By using our services and website, You agree to fully indemnify and hold harmless including our agents, employees, and shareholders harmless and waive the right to pursue litigation from troubles that may arise as a result of the misuse or abuse of our site.
Once an application is received then processed and travel authorization with an ESTA approval number is sent by email NO refunds are applicable. All work has been carried out in accordance with your request then delivered by email. Processed applications have been finalized with U.S. Customs and Border Protection with approval and authorization.

Contact us to request a refund to
Please include the following information with your request:
  • The reason for the refund request
  • Your full name
  • The email used for the purchase
Request your ESTA