The Social Security Administration (SSA) is facing confusion among seniors and low-income residents due to online service outages and erroneous messages. The SSA confirmed that it is investigating the impact of a temporary outage on its My Social Security portal site, which occurred on the 1st. This outage has left many Social Security beneficiaries unable to access important services online.
Additionally, many low-income Supplemental Security Income (SSI) beneficiaries in Los Angeles, San Diego, and the Central Valley experienced issues, with reports indicating they were unable to receive their benefits. However, the SSA later clarified that the message informing these beneficiaries was a mistake, and the issue did not affect their actual benefits.
As of 2023, approximately 7.4 million Americans rely on SSI, and for many of these individuals, timely access to benefits is critical. In April, Social Security payments are scheduled to be paid on the 9th, 16th, and 23rd, depending on the beneficiary’s date of birth. The SSA’s communication errors and online service disruptions have caused unnecessary anxiety among those who depend on these vital payments.